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Customer Service

Shipping & Delivery

For the time being shipping can only be fulfilled through the Greek Post Office {ELTA}.

Privacy & Security

The User shall accept with no objection and no condition or caution that
i) The company has the right to record, store, interpret and evaluate the personal data that are of his concern so long as the User has provided the company with them with full cognizance of him and with no force, fallacy, fraud or threat on his free will, according to the Greek and International provisions of law in force. The exclusive aim of the company is to improve the speed and quality of the provided services and transactions, either current or future, to the User.
ii) The company has the right to forward, in case there is such purpose or need, part or the whole of the above personal data of the User to third persons and especially to banks or financial organizations. That happens in order the Company could complete specific predetermined transactions between the User and the Company as it is used to happen according to the moral conventions and the acceptable commercial customs.
iii) The Company has the right to save the personal data of the User and also cookies, in the User's personal computer, in order the identity of the User and the services that the software of the website provides could be easily identified.

Returns & Replacements

Returns are acceptable only under certain conditions
1. The product is defective.
2. the materials (printed board, integrated circuits etc.) haven't been used.
When returning a product you should also include a copy of the invoice as well.
How can I return something? What happens in similar cases? Returns can be accepted only under certain conditions.
1. The materials must be in an unused condition.
2. The product is returned within 10 days from delivery.
3. If the product returned is in acceptable condition, you will receive an e-mail informing you that:
  a. the return is not accepted.
  b. the return is accepted and your account is credited with the corresponding amount.
  c. the return is accepted and you can buy another product from our company.

Terms of Use

General Clauses of Use
1. Definitions
a. The ELNETRON Sole Shareholder Co. LTD is from now on called "Company" which has her registered office in Agias Zonis 11 street in Athens and is lawfully represented according to the Greek and International provisions of law in force and according to the Company Statute.
b. As "Portal", is from now on any website that lies or depends on directly or is created automatically, independently of the public or non public access, under the lawful safeguarded domain name agricom.gr, according to Greek and international provisions of law in force from 22/03/2007 until today. It should be also according to the lawful provisions for the exclusive use and evaluation of the domain name by the Company. In no case shall that website be consisted of websites that are indirectly connected with outside links under other domain names.
c. As "Content" of the websites is considered from now on
i) any datum or information of any form or codification and non codification-indicatively and not exclusively being in a form of a text, picture, photo, movie, table, diagram, design, sound, music or the combination of all these and also the functioning features of their form-and
ii) any active or non active code of software that is necessary for the interactive production of the websites that lies, is presented, is being used and functions to and through the above website.
The above meaning of the Content does not include
i) any datum or information that indirectly comes from the use of an outside link, independently of the form or the way of codification and non codification, indicatively and not exclusively advertising content of persons that are parts of a contract with the Company or third persons, and
ii) any active or non active code of software that indirectly comes from the use of an outside link.
Even if the datum, the information or the code of the software are presented as necessary or main elements during the production of a website in the website. In any case of doubts as far as of what constitutes the "Content" and what does not, the Company has the only, absolute, doubtless, unnegotiable and unappealed judgement according to the provisions of law in force.
d) As "User", is from now on any physical person or automated direct or indirect act of software under the command of the physical person, independently whether he acts of his own or as the legal representative of a legal person of any form, purpose of function or local origin.
e) As "Use",is regarded from now on the access by the User to the above, as mentioned, website, through the suspensioned and publicly accessible websites as well as the searching, research, advice and inform that are provided from the websites to him.
f) As "Store" is from now on the record, copying and store of the Content, using any way, provided the User has accessed the website.
g) As "Evaluation" is from now on, the whole, part or through summarize installation, reproduction, publication, adaptation, paraphrase, public presentation or through whichever way the evaluation of the Content, provided the User has accessed the website and independently of the Store or not. That happens independently of the purpose of use or the result, either financial or not, profit or loss by the User.
2. Rights of the Company
The Company has the absolute, undisputable and without reservation Right or Claim- except for the case that the wording is different in any part of the Content and only for that reason. That Right or Claim belongs to the Company independently of origin, succession and legal cause, especially and not exclusively the intellectual rights of the creator, any benefit or non benefit, profit or expectation of whatever may comes from the Content, in any form may that be, inside or outside the website as well as any future Right or Claim that may arise from the already existed. In case that the legal Right or Claim is not exercised, that shall in no case be regarded as back out, resignation or acceptance of unilateral solution, pause or condition of any nature or cause, under the Right or the Claim.
3. Personal Data
The User shall accept with no objection and no condition or without reservation that
i) The Company has the right to record, store, interpret and evaluate personal data that are of his concern, as long as he provides them to the Company being aware of that and with no force, fallacy, fraud or threat to his free will, according to the Greek and International provisions of law in force. The exclusive purpose of that is the improvement of the speed and quality of the provided by the Company services and transactions, current or future, to the User,
ii) The Company has the right to promote, according to her judgement and when it is necessary, part or the whole of the above personal data of the User to third persons, especially banks or financial organizations in order the completion of specific, specified transactions between the User and the Company- according to the moral conventions and the acceptable commercial rules- could happen, and
iii) The Company has the right to store in the personal computer of the User personal data and cookies in order the identification of the User and the provided services from the cookies could be easier.
4. Liability of the Company
The Company has no liability, obligation for compensation of liquidated damages and lost future gains and also direct, indirect or future claim that is possible to come from the User during the Use and from
i) The data, information of independent form or way of codification and non codification and the active or non active code of software of the Content of the website(as these data, the information and the software code have only advising or functioning and not binding nature as far as their use is concerned), constitute simple information without the obligation of being precise, personal judgements, thoughts or evaluations and in no case they do not bind, oblige, urge, suggest or substitute the free will of the User as far as the exercise of any legal Right of his is concerned, especially in cases of being transacted with the Company,
ii) the data, the information that come indirectly from the use of external link of independent form or through codification and not codification, indicatively and not exclusively of advertising content of third persons and the active or not active code of software that comes from indirectly use of external link, even if the data, the information or the code of software are presented as necessary or main parts during the presentation of a website
iii) the content of the websites that are indirectly connected with external links to domain names under other name or outside the website,
iv) the existence of external links to domain names and websites outside the website, as that in no way constitutes binding, obligation, urging, indication and mainly substitution of the free will of the User to any visit they make or to the exercise or not of any legal Right of his,
v) any kind of electronic advertisement , independently of the content, that is possible to be presented directly or indirectly to or by the website of the Company
vi) weakness of the User for protecting his personal data by anything that may concerns the Content of the website, the Company or any Right or Claim of her, and
vii) by precarious function or way of use of the personal computer through which the User has access to the website, especially if that personal computer is exposed to the use by third persons.
5. License of Use and Store
The Company gives unilateral, in every User, strictly personally and exclusively, the Right of Use and Store of the Content as long as
i) each User Uses personally and in order to exclusively facilitate the part and temporary Store of the absolute necessary Content,
ii) without being in no way opposed to the Greek and International provisions of law in force, especially without being opposed to the social life, the moral conventions, the common sense of morality and without being insulting to any other User or third person,
iii) without being opposed to, directly or indirectly, the purpose of the Content
iv) without being in no way insulting to, directly or indirectly, not only the Company, any executive of the Company, any legal Right or Claim of the Company- either that comes from the Content of the website or not- but also, indicatively, the fame, the reliability, the economic position of her in the market, her productivity and products.
The Company has unilaterally the absolute, irrefutable, unnegotiable, unappealed and unjustifiable judgement to cancel the provision of the Right of Use or Store to any User without being the last being informed.
The Company has the right to follow any legal way, including the appeal to the Courts against the User in order to protect any Right or Claim that may arise from the inappropriate Use or Store by the User. In such case the Company may claim compensation.
6.Prohibition for exploitation
The Company does not allow to anyone and especially the Users of the Content the exploitation, in any way and for any reason, of the Content of the website.
The Company has the Right to provide the part or total Exploitation of the Content of the website, to any person that by exception and under clauses, assumptions and conditions she shall unilaterally decides. That provision shall exclusively be proven only if written and in no other way, provided that a legal contract according to the Greek and International provisions of law in force shall be preceded. The Company has the right to follow any legal way, especially the appeal to the Courts, in order to protect the Right or Claim that may arise in any case of Exploitation of the Content of the website without written or express provision of that Right.
7. Acceptance of provisions and responsibility of user
Each User is regarded to have read with details all the clauses of Use since the start of the Use and shall irrefutably understand them. Each User shall also totally and without caution accept the clauses and shall without any exception, condition, deadline or doubt, join them having the obligation to apply all the above legal provisions and clauses during the Use and Store of the Content of the website. In any other case, he should immediately stop the Use or Store of the Content of the website, especially through third or intermediate persons.
8. Transitive Provisions
The clauses and provisions of the present are ruled and applied under the Law of Greece and when and where it is necessary under the provisions, customs, customs and habits according to the transactions and according to the use of the domain names, under the International Law. The Company has anytime and without informing the right to partly or totally change these provisos. Any dispute that may arise shall be subjected to the Greek Court, which has the jurisdiction for appeal. Also the venue of execution is the Courts in Athens, in which the registered office of the Company is subjected to. The Company has the exclusive right, as long as she desires that, to interpret the provisions of the present under the Law of the State of the User and to appeal under the jurisdiction of that State Courts.
SPECIAL CLAUSES OF USE
1. Clauses
The Special clauses for the use of e-shop an extension to the General Clauses of Use and are also more specialized.
2. Definitions
a) As "Good" is from now on any i) software program or software product independently of the size, kind, codification or not codification, active or not active code of software, necessary or not necessary for any function or activity, anything that deals with data or information of any form or kind of codification and not codification-indicatively and not exclusively in a text form, picture, photo, movie, chart, diagram, design, sound, music or combination of these as well as the functioning material of their form-whether their function is self-contained or through hardware, appurtenant or additional to the personal computer, independent of the way based on which it has been stored or the way based on which it has been installed to the personal computer which functions as a whole program and in general constitutes intellectual property of the Company, and called from now on "Software", and ii) system of electronical devices that all functioning together constitute a self-contained and united body of hardware, appurtenant or additional to the p.c. and constitute intellectual property of the Company, and from now on called "KIT".
b) As "Shop" is from now on the specialized part of the Portal, which includes any material of the Content, through which the Company provides Goods for sale to the Users that wish to buy them and based on which are carrying out the necessary legal actions and procedures for the for the draw up of the contract of sale.
c) As "Buyer", is from now on the User that has a free will to buy through the Shop any Good and draws up with the Company an appropriate contract of sale.
d) As "Order" is from now on the recorded will for purchasing through the automated procedures of the Shop and with total responsibility of the Buyer- of specific kind and quantity against a specified, unnegotiable and irrefutable amount of money- of Goods, which also constitutes an unilateral suggestion on behalf of the Buyer for the draw up of the contract of sale with the Company.
3. The draw up of the Contract of Sale
The Company and the buyer have the right to draw legal contract of sale up according to the Greek and International provisions of law in force and according to the moral conventions and the commercial rules that are generally acceptable including the habits and tactics of use of internet after the addition of the following special clauses and according to the following procedure:
a. The Buyer, through the automated procedures of the Shop, and having total responsibility, as far as his uninfluenced and his unobstructed free will to anyone and under any way, draws up an Order which constitutes a unilateral suggestion for buying Goods through the Shop and for the draw up of the contract of sale with the company.
b. The Order is in no way binding for the Company and she is not obliged to accept the suggestion for the draw up of the contract of sale of the Buyer, has no liability against the Buyer or third persons from the not draw up of that contract and is also not obliged to inform the Buyer for the not drawing up of the contract of sale, either with or without reasoning
c. The Company shall totally accept the Order, as it is shown by the automated procedures of the Shop, and agrees to the contract of sale that the Buyer has suggested, only if
i) expressly accept the Order of the Buyer through a confirmative e-mail that is sent to a specific address(e-mail) of the Buyer, as he has define it during the constitution of the content of the Order, or
ii) accept the amount of money that the Buyer has sent, independently of the way that happened-indicatively and not exclusively through charge of credit card or dispatch of money through the services of a bank of third-provided that the dispatch happened exclusively under the instructions and automated procedures of the Shop, or
iii) send the Goods that deal with the Order of the Buyer in the address that the Buyer has defined or allow the Buyer to download Software, if and where that possibility is achievable, from the website of the Company to the personal computer of the Buyer.
d. The Buyer has the obligation, after the draw up of the contract of sale, to directly pay to the Company the amount that was defined at the time of the Order by the automated procedures of the Shop and which is possible to include:
i) the material amount of the KIT or of the way of storage of Software,
ii) the prepayment of the right for using the Software, either self-contained or through Device, during the time that is defined in the Order,
iii) the total of the imposed taxes at the time of the contract of sale, and especially the Tax of Additional Value
iv) expenses of package and dispatch of the Goods
v) detailed instructions for using and assembling, the following of them is an assumption for the function of the Good according to the specifications in case he has not already made that payment.
e) The payment of the amount of money to the Company happens according to the instructions and automated procedures that are specified in the Shop, or as the Company defines, who has the right of the unilateral change, addition, modification or abolition of these procedures.
In order the Company to complete the procedures of the payments, she has the right to ask for the assistance of third persons, especially of banks and dispatch to them the necessary material, including the personal data of the Buyer.
f) The Company has the right to back out from the contract without reasoning and without having any liability for compensation, in case that she has not received from the Buyer within the specified period of time by the automated procedures of the Shop, the amount of money that is defined by the contract and she can also demand under any legal way by the Buyer, a compensation which can be similar to that amount.
4. Dispatch
The dispatch of the Goods by the Company to the address of the Buyer happens through the ways and methods that are set according to the automated procedures of the Shop. The Goods shall always be dispatched
i) in perfect condition within package that according to the absolute judgement of the Company, protects them during the transportation from the usual and possible risks. The Goods should also have special signs of attention against the possible special risks, where it is necessary, and
ii) in time, as is supposed to be by the Order.
The responsibility of the possible destruction of part or whole of the Good, from a partly damage or change of the content during the transportation or from risks, damages and destructions that can possibly arise from the Good against the Buyer or third persons, during or after the transportation or because of that, and also from delay or cancel of the transportation for any reason, exclusively belongs either to the third persons that are responsible for the transportation, provided that the Good was sent secured and according to the amount of the insurance-after the decision of the Buyer-or the Buyer, provided that the Good, according to the decision of the Buyer, was sent without being insured, according to the generally acceptable commercial rules and the relevant Greek and International provisions of law in force. The Company has in no case liability for the dispatching and transportation of the Good to the Buyer.
5. Liability
a. The Buyer is obliged to use the Goods
i) in an exclusively legal way and
ii) according to the expressly and strictly specified instructions of use, including the instructions of installation, proper function and complete performance.
b. The Company has no liability
i) for any erroneous operation on behalf of the Buyer because of his wrongful perception of the instructions that comes with the Good, including the non compatibility during the incorporation or the co functioning with other Devices or Software that the Buyer may has in that or other personal computer or net of personal computers, other than the one that the Good is installed, and
ii) mainly for illegal, bad or not appropriate use of the Good or any products or derivative of that from the Buyer or third person who is user of the Good
and for possible damages, destructions and illegal or negative consequences that may occur as a consequence of these against the Buyer or third person, c. The Company has the right to demand in any legal way compensation (money) from the Buyer in case he may cause with his actions any kind of damages through the Good to hiself or third person and which occur direct or indirect damage especially to the financial status of the Company as far as the market, the public status, the business or the productivity of her is concerned.
6. Rights
a. The Company has the full intellectual rights of the creator of Software, even after the sale, either self-contained or as a part of the Device, except for the right of personal use which is transferred to the each time Buyer for the exclusively personal use and for a specific period of time, according to the Order and the clauses of the contract of sale.
b. The Company transfers to the Buyer the ownership upon specific material parts and as a whole of the KIT. However the Company has the full intellectual rights of the creator of the Device, especially as far as the matching of the separate items and their function concerns.

 

Payment

There are four ways to purchase a merchandise.
1. Payment on delivery. Full payment of invoice upon receiving the order at the post Office (Applies only for Greece).
2. Deposit on our account at Alpha Bank.
3. Purchase through Visa, Master Card, American Express.
4. Purchase through PayPal.
If you choose to deposit money at the bank, you will receive an e-mail informing you about the account number you will make the deposit.
Your order will be carried out only when the deposit is done. You should also ask the bank to write your name and surname on the deposit form.

F.A.Q

I have some technical questions. How can I receive an answer ?
You must send an e-mail to design@agricom.gr. You will shortly receive an e-mail answering your question. You simply have to make sure that you have clearly stated your question.
No application fully covers my needs. What can I do in this case ?
In this case you must send an e-mail to design@agricom.gr. We will contact you soon.
I cannot find what I am looking for despite using the detailed search.
There are many reasons that cause a search to fail. Try to be precise when you describe what you look for. Do not use greeklish and be careful when typing.
Can I know in advance the delivery time ?
Yes, you can. When shipment is completed, an informing e-mail will be sent to you.

Account

How can I join www.agricom.gr or open an account ?
In order to open an account or join www.agricom.gr you should go to the initial page and choose to open a new account. You will be asked to give some necessary information. When you complete your registration, press . If filling the form is done correctly, you will be notified by a message on the screen. You will also receive a confirmation of your registration on the site, through e-mail.
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